Return Policy
Returns,
Made Simple.
We want you to feel confident when shopping with Orinelle Clothing. If your purchase does not work for you, our return process is designed to be clear, considered, and straightforward.
A thoughtful approach to every order.
Before returning an item, please read the following policy carefully. This page explains the general conditions that apply to returns, exchanges, refunds, damaged items, and return requests.
Check Your Item
Make sure the garment is in its original condition and meets the return requirements before contacting us.
Contact Our Team
Send us your order number and return details before sending any product back.
Follow Instructions
Once your request is reviewed, our team will provide the appropriate return instructions when applicable.
Receive Your Refund
Approved refunds are processed through the original payment method after the returned item has been received and reviewed.
We understand that online shopping is personal.
Choosing clothing online involves more than selecting a size. You are considering how a silhouette will feel, how a fabric will move, and how a piece will fit into your wardrobe.
While we carefully provide product descriptions, measurements, and images to help you make an informed decision, we understand that sometimes an item may not be exactly what you expected.
Our return process exists to help resolve eligible situations fairly while protecting the quality and integrity of every garment we offer.
Please contact us before sending any item back.GENERAL RETURN POLICY
Return Eligibility
We accept eligible return requests for products that meet the requirements outlined in this policy. To protect the quality of our products and ensure a fair experience for all customers, returned garments must be in suitable condition for resale.
Items should generally be unworn, unused, unwashed, and free from perfume, makeup, stains, odors, pet hair, or other signs of use. Original product tags and packaging should remain attached or included whenever applicable.
Please do not send an item back without first contacting our customer care team. Unauthorized returns may experience delays in processing or may not be accepted.
Return eligibility is determined after the returned item has been received and inspected. Request approval before shipping your return does not automatically guarantee a refund.
Make sure your item meets these conditions.
Original Condition
Items must be returned in their original condition and should not show signs of wear, washing, alteration, or damage.
Tags Attached
Original tags should remain attached where applicable. Removing product tags may affect return eligibility.
Clean & Unworn
Returned clothing should be clean, unused, and free from makeup, fragrance, stains, or other marks.
Original Packaging
Please include the original packaging when possible and ensure the item is protected during return shipping.
Proof of Purchase
Your order number or other purchase information may be required to locate and process your return.
Prior Approval
Contact our team before returning an item so we can provide the correct instructions for your specific situation.
What if something isn't right?
I chose the wrong size
If the size you selected does not fit as expected, you may contact our team to discuss return or exchange options where available. Please make sure the item remains unworn and in its original condition.
We strongly recommend reviewing our Size Guide and comparing the listed measurements with a similar garment you already own before placing an order.
The item is not what I expected
If you feel that the color, silhouette, texture, or overall appearance differs from your expectations, please contact us with your order number and details about the concern.
Slight differences in color may occur because of lighting, photography, and individual screen settings.
I received the wrong item
If you received an item different from what you ordered, please contact us as soon as possible. Include your order number and clear photographs of the product and packaging.
Our team will review the situation and help determine the appropriate resolution.
My item arrived damaged
Please contact us promptly if your item arrives damaged. Please provide photographs that clearly show the damage, together with your order number.
Please keep the original packaging until the issue has been reviewed, as photographs of the packaging may also be useful.
I changed my mind
If you no longer wish to keep an item, return eligibility depends on the applicable return conditions and the product's condition. Please contact our team before sending anything back.
Items that may not be eligible.
Certain products or circumstances may not qualify for a return. Eligibility can depend on the condition of the item and the nature of the purchase.
- Items that have been worn, washed, altered, or damaged after delivery.
- Items with visible stains, makeup, perfume, strong odors, or other signs of use.
- Products missing original tags or required packaging where applicable.
- Items returned without prior contact or approval.
- Products specifically identified as final sale or non-returnable.
- Returns that do not meet the conditions described in this policy.
How refunds are processed.
Return Inspection
Once your return arrives, the item will be reviewed to confirm that it meets the applicable return requirements.
Refund Approval
If the return is approved, the eligible refund will be processed through the original payment method.
Bank Processing
After we issue the refund, the time required for the funds to appear in your account depends on your bank or payment provider.
Original shipping charges, return shipping costs, customs duties, taxes, or other fees may not be refundable unless otherwise required by applicable law or specifically stated in our policies.
Four simple steps.
Send Us a Message
Email our customer care team with your order number and the reason for your return request.
Wait for Confirmation
Our team will review your request and provide further instructions where the return is eligible.
Prepare the Package
Carefully pack the item to help prevent damage during transportation.
Return & Refund
Once the return is received and approved, the applicable refund will be processed.
We're here to help.
Please contact us before sending your item back. Include your order number, the product name, and a short explanation of your request.