Shipping Policy
From Our Studio
To Your Door.
We want every part of your Orinelle experience to feel considered — from the moment you place your order to the moment your package arrives.
SHIPPING INFORMATION & DELIVERY GUIDEOrders are prepared for shipment after purchase confirmation.
Tracking details are provided once your order has been dispatched.
Delivery times depend on destination and selected shipping service.
What Happens After You Place Your Order?
We have created a simple process to help you understand each stage of your order, from confirmation to final delivery.
Your Order Is Received
Once your order has been successfully placed, you will receive an order confirmation by email. Please review your order details, including your shipping address and selected items, as soon as possible.
If you notice an incorrect address or need to request a change, please contact us promptly. We will do our best to assist before your order enters the fulfillment process.
We Prepare Your Package
After your order is confirmed, our fulfillment team prepares the selected items for dispatch. We take care to check the order, organize the products, and prepare the package for its journey.
Processing time can vary depending on order volume, product availability, weekends, holidays, and seasonal periods.
Your Package Leaves Us
Once your package has been dispatched, you will receive a shipping confirmation email when tracking information becomes available.
Please note that tracking information may take some time to become active after the carrier first receives or scans the package.
Your Package Is On Its Way
During transit, your package may pass through multiple distribution centers or customs facilities before reaching its destination. Tracking updates may not appear continuously during every stage of transportation.
International shipments can occasionally experience delays due to customs processing, weather conditions, carrier capacity, or local delivery circumstances.
Delivered to Your Door
Delivery is completed according to the procedures of the local carrier. Depending on the destination, the package may be delivered directly to the address provided at checkout or to another secure location determined by the carrier.
Please ensure that your shipping address is accurate and complete when placing your order.
Every order begins its journey with careful preparation.
Important Information Before You Order
Processing Time
Orders are generally prepared for shipment after payment has been successfully confirmed. Processing time may vary depending on the availability of the products in your order and the volume of orders being handled.
During major promotions, seasonal launches, holidays, or other high-volume periods, additional processing time may be required.
Shipping Time
Estimated delivery time begins after the order has been dispatched, not from the moment the order is placed.
Actual delivery time may vary depending on your destination, carrier operations, customs procedures, weather, and other circumstances outside our control.
Tracking Your Order
When tracking information is available, it will be sent to the email address provided during checkout.
If your tracking number does not immediately display movement, please allow additional time for the carrier system to update. Tracking information can sometimes take several business days to become active.
International Orders
International shipments may be subject to customs clearance procedures in the destination country. These procedures can affect the final delivery time.
Customers are responsible for ensuring that the shipping information provided at checkout is accurate and complete.
Duties & Taxes
Depending on the destination, international orders may be subject to customs duties, import taxes, VAT, or other local charges.
Any applicable customs fees, duties, or taxes that are imposed by the destination country are generally the responsibility of the recipient.
Incorrect Address
Please carefully review your shipping address before completing your order. If an address is incorrect, incomplete, or undeliverable, please contact us as soon as possible.
Once an order has been dispatched, we may not be able to change the delivery address or redirect the shipment.
Questions About Your Delivery?
When will my order be shipped?
Your order will be prepared for dispatch after your payment has been successfully confirmed. Processing times may vary depending on availability and seasonal order volume. You will receive shipping information once your order has been dispatched.
How can I track my package?
Once your order has been shipped and tracking information is available, tracking details will be provided to the email address associated with your order. Please allow some time for the carrier's tracking system to update after dispatch.
Why has my tracking information not updated?
Tracking information may not update immediately after dispatch. Packages can sometimes travel between facilities before receiving a new scan. If there has been no update for an extended period, please contact us and we will help you review the shipment status.
Can I change my shipping address?
If you need to change your shipping address, contact us as quickly as possible after placing your order. We will try to accommodate your request before the order is dispatched, but changes cannot always be guaranteed once fulfillment has started.
What happens if my package is delayed?
Delivery delays can occasionally occur due to customs clearance, weather, carrier delays, peak shopping periods, or other unexpected circumstances. If your package appears to be significantly delayed, please contact us with your order information so we can assist.
We're Happy to Help.
If you have a question about your order, shipping status, delivery address, or tracking information, please contact our team.
sales@orinelleclothing.store