Track Order
Track Your Order
Your order is on its way. Use the tracking information provided in your shipping confirmation email to follow your parcel from our fulfillment process to its final destination. We believe that staying informed should be simple, clear, and reassuring at every stage of your shopping experience.
Find Your Delivery
Enter your order information below to locate your shipment. Your order number can usually be found in your order confirmation email, while the email address should match the one used when placing your purchase.
Tracking information may take some time to appear after your parcel has been handed to the carrier.
How Your Order Moves
From confirmation to delivery, your order passes through several stages. Understanding each stage can help you know what to expect while your parcel is in transit.
Order Received
Your order has been successfully placed and payment has been received. A confirmation email is sent to the email address provided during checkout.
Order Processing
Your items are being checked, prepared, packed, and arranged for shipment. Processing times can vary depending on product availability.
On the Way
Your parcel has been transferred to the shipping carrier. Tracking updates may appear gradually as the package moves between facilities.
Arrived Safely
Your parcel has reached the delivery address. Please check the package and items promptly after receiving your order.
When Tracking Updates Are Delayed
It is normal for tracking information to take a little time to update after your order has been shipped. The first scan may not appear immediately, particularly when a parcel has recently left our fulfillment process or is moving between carrier facilities.
- Tracking details may take up to several business days to become visible after shipment.
- Some carriers only update tracking information when the parcel reaches the next sorting or distribution center.
- International shipments may temporarily show limited updates while moving through customs or cross-border transportation.
- A package can continue moving even when the tracking page has not changed recently.
- If your tracking information remains unchanged for an unusually long period, please contact our support team for assistance.
Order Tracking Questions
Here are some of the most common questions customers ask after placing an order.
Where can I find my order number?
Your order number can be found in your order confirmation email. If you cannot locate the email, please check your spam, junk, or promotions folder.
Why has my tracking information not updated?
Tracking information may not update immediately after dispatch. Please allow time for the carrier to scan and process the parcel at its next facility.
Can I change my delivery address after ordering?
If your order has not yet been processed, contact us as soon as possible. Once an order has entered shipment or been transferred to a carrier, address changes may no longer be possible.
My package says delivered but I cannot find it. What should I do?
First, check around your property and with household members or neighbors. If the parcel cannot be located, contact the shipping carrier and our support team so we can help review the delivery details.
Can I track an international shipment?
Yes. International shipments may have tracking available throughout the journey, although tracking frequency and visibility can vary depending on the destination and local carrier.
What if my order arrives damaged?
Please contact us promptly after delivery and provide clear photographs of the packaging and affected item. Our team will review the situation and assist with the next steps.
Still Need Assistance?
If you have checked your tracking details and still have questions about your order, our customer care team is happy to help. Please include your order number when contacting us so we can assist you more efficiently.
sales@orinelleclothing.store